Privacy Policy
Last updated: December 2024
1. Introduction
Rivora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing service and mobile application.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Payment information (processed securely through third-party providers)
- Profile information and preferences
- Driver's license and vehicle information (for drivers)
Location Information
- Real-time location data for ride matching and navigation
- Pickup and destination addresses
- Route information and travel patterns
Usage Information
- App usage patterns and features used
- Device information and operating system
- Communication preferences and support interactions
3. How We Use Your Information
- To provide and maintain our ride-hailing services
- To process payments and manage your account
- To match you with drivers and optimize routes
- To communicate with you about rides, promotions, and service updates
- To improve our services and develop new features
- To ensure safety and security for all users
- To comply with legal obligations and enforce our terms
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With drivers to facilitate ride services
- With service providers who assist in our operations
- When required by law or to protect our rights
- In case of emergency or safety concerns
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
6. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Location data is typically retained for 7 days for safety purposes.
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Rivora Support
Email: hello@adrigo.me
Phone: +48455514375
Address: Podgorica, Montenegro